System Mechanic seemed to be an "ok" program for a number of years, however the current offering has major problems, and the complete lack of support is concerning. A brief perusal of the reviews on this and other similar sites will reveal that my experience is very much "par for the course" with IOLO. Given that I have provided the email on more than one occasion, and that I still have not heard from "Support" other than a reply on 20th January to a request I submitted on 26th December, for some strange reason, I am not hopeful that any meaningful response will occur. I am again offered the possibility that "I can directly hook you up with Support here in our Pasadena office" if I provide the email associated with my purchase.
I suggest that if you are dealing with this mob that you also take the same precaution. The reply above mentions a setting to de-activate automatic renewals, which may exist, however I did not come down in the last rainstorm, and I have never (thankfully) given IOLO consent to automatically renew anything. The reply from "support.socialmedia(at)" on the last review suggested that my problem was with their "third-party online vendor" (who seem to have developed a new name btw!!), however the collection of monies and renewal of subscriptions is one area where IOLO excels - it came as no surprise to me to find that when I eventually managed to get to my account with the intention of cancelling my subscription, there was no visible way of doing so. I have posted a number of reviews on Trustpilot, as it seems that is the only way to get a response - it seems that a number of other people have had exactly the same experience as mine. At least, judging from the reviews on this and other similar sites, they are very consistent - in the worst possible way. Words do not often fail me, however in respect to IOLO and their products and "backup", I find it difficult to express just how useless and incompetent this mob are.
POOR PRODUCT AND WORSE "SERVICE" BUT CONSISTENT!! I've now requested a refund on the grounds that I have not received good support and in any case I haven't the time nor the inclination to be given the run-around by this incompetent outfit. Instead I was redirected to their technical site, which is so dedicated to avoiding any customer contact that it is virtually impossible to find how to do so. I contacted "Support" and was told they only deal with Sales, despite the fact it was this "2-Checkout" that sent the download link and product key. It worked fine but at renewal time this year I repeated the exercise but the product key they sent won't work. Phoenix 360 is not supported so I contacted Iolo and downloaded a stand-alone copy of System Mechanic. However, the fun started when I tried to run it on my old XP computer which I still use occasionally. I upgraded to Phoenix 360 and believe it's OK.
I purchased System Mechanic a few years ago and found it very good.
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